Store Policy
Customer Care
Our Commitment:
At Raukura Design, we strive to provide exceptional customer service and ensure your satisfaction with our products.
Communication:
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Availability: Our customer service team is available Monday to Friday, 9 AM – 5 PM NZST.
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Contact Methods: You can reach us via email at kiaora@raukuradesign.com, by filling in the enquiry form on our main page or by direct message via our social media.
Support:
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Product Inquiries: We are happy to provide detailed information about our products to help you make informed decisions.
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Order Assistance: For questions regarding your order status, shipping, or returns, please contact us using the methods above.
Feedback:
We value your feedback and use it to improve our products and services. Please share your thoughts with us at kiaora@raukuradesign.com.
Privacy & Safety
At Raukura Design, we are committed to protecting your privacy and ensuring the safety of your personal information. This policy outlines how we collect, use, and safeguard your data in compliance with the New Zealand Privacy Act 2020.
Information We Collect:
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Personal Information: When you make a purchase or contact us, we may collect personal details such as your name, email address, postal address, and phone number.
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Payment Information: We use secure third-party payment processors (e.g., Stripe, PayPal) to handle payment transactions. We do not store your credit card or bank account details.
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Website Usage: We may collect information about your interactions with our website to improve user experience, using tools like cookies.
How We Use Your Information:
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Order Processing: To process and deliver your orders, and to communicate with you about your purchases.
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Customer Support: To respond to your inquiries and provide assistance.
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Marketing: With your consent, to send you promotional materials about our products and services.
Data Security:
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction
Third-Party Sharing:
We do not sell or rent your personal information to third parties. We may share data with service providers who assist us in operating our business (e.g., shipping companies), ensuring they adhere to strict confidentiality obligations.
Your Rights:
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Access: You can request access to the personal information we hold about you.
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Correction: You have the right to request corrections to any inaccurate or incomplete data.
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Withdrawal of Consent: You may withdraw your consent to receive marketing communications at any time.
Contact Us: For privacy-related inquiries or concerns, please contact us at kiaora@raukuradesign.com.
Payment Methods
- Credit / Debit Cards
- PAYPAL
Payment Security: We utilize reputable payment processors to ensure your payment information is handled securely. All transactions are encrypted, and we do not store your payment details on our servers.
Currency: All transactions are processed in New Zealand Dollars (NZD).
Billing Information: Please ensure your billing information is accurate to avoid delays in order processing.
Contact Us: For questions regarding payment methods, please reach out to us at kiaora@raukuradesign.com.